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Bookshelf
Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.
Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more - not less; and the magic that can happen when a busser starts thinking like an owner.
Today, every business can choose to be a hospitality business - and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do - for ourselves, the people we work with, and the people we serve.
Available in Paperback, Audiobook, Hardback and Kindle Edition
What Every BODY is Saying: An Ex-FBI Agent's Guide to Speed-Reading People
OVER 1 MILLION COPIES SOLD
Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you.
Available in Paperback, Kindle Edition, Audiobook and Hardback
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What Got You Here Won't Get You There
How successful people become even more successful
Your hard work is paying off. You are doing well in your field. But there is something standing between you and the next level of achievement.
That something may just be one of your own annoying habits. Perhaps one small flaw - a behaviour you barely even recognise - is the only thing that's keeping you from where you want to be. It may be that the very characteristic that you believe got you where you are - like the drive to win at all costs - is what's holding you back. As this book explains, people often do well in spite of certain habits rather than because of them-and need a "to stop" list rather than one listing what "to do".
Marshall Goldsmith's expertise is in helping global leaders overcome their unconscious annoying habits and become more successful. His one-on-one coaching comes with a six-figure price tag - but in this book you get his great advice for much less.
Recently named as one of the world's five most-respected executive coaches by Forbes, he has worked with over 100 major CEOs and their management teams at the world's top businesses. His clients include corporations such as Goldman Sachs, Glaxo SmithKline, Johnson and Johnson and GE.
Available in Paperback, Audiobook and Kindle Edition
Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life
With over 2.5 million copies sold worldwide, Who Moved My Cheese? is a simple parable that reveals profound truths.
It is the amusing and enlightening story of four characters who live in a maze and look for cheese to nourish them and make them happy. Cheese is a metaphor for what you want to have in life, for example a good job, a loving relationship, money or possessions, health or spiritual peace of mind. The maze is where you look for what you want, perhaps the organisation you work in, or the family or community you live in. The problem is that the cheese keeps moving.
Available in Paperback, Hardback, Audiobook and Kindle Edition
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Born to Win
Born to Win - Find Your Success Code.
Zig Ziglar's ultimate book compresses over four and one-half decades of life changing tools and practices into an inspiring, concise, easy to use format for bottom line people who want to grow and improve the whole spectrum of their life "right now!"
Readers will learn that when you have the hope that things can change, and a plan to make that change possible, then you can and will take action.
Available in Paperback and Kindle Edition
CREATE Motivation: Unlock the Leader Within
The average employee will endure (rather than enjoy) 64,000 hours’ work in their lifetime: 40 hours a week, more than 40 weeks a year, for over 40 years.
So how do we change the world of work so it’s good for business and good for people?
Whether you have just started your first job or are the CEO of a company, the exercises in this book will help you harness your motivation so you can become the leader you want to be and the world needs. CREATE Motivation offers a powerful yet simple-to use model that will help you to:
• Identify what has led to your successes (and failures) to date
• Develop a compelling vision of your future as a leader
• Tap into your intrinsic motivation so you can sustain higher levels of performance
• Know how to inspire others to do the same
Available in Paperback and Kindle Edition
Creating Clarity: Transform Your Work with the Power of Visual Tools
Do you want more people to buy into your ideas? Are you frustrated with too many unproductive meetings?
Are you struggling to find your way in life? Do you need a new approach to solve the complex challenges of today?
If so, visual tools are your answer! In this book, Holger Nils Pohl will help you harness numerous visual tools to create value for your business, your customers, and even your private life. And it all starts with a simple but powerful three-stage process: Understand, Create, and Share.
However, Creating Clarity is more than just a toolkit, it also provides you with a new way of thinking that will help you successfully navigate the complex challenges of the 21st century by allowing you to communicate well with others and transform the chaos into clarity.
Available in Paperback and Kindle Edition
Crucial Conversations
The New York Times and Washington Post bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
―from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
Available in Paperback, Hardback, Audiobook and Kindle Edition
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Defeat to Victory
Field Marshal William Slim stands alongside Montgomery as the outstanding British field commander of World War II.
Defeat Into Victory is his classic account of the Burma campaign: a story of retreat, attrition and final hard-fought victory over the Japanese. Told by a commander always at the centre of events, this is a narrative which captures both the high drama and the harsh reality of war.
Available in Paperback, Hardback and Kindle Edition
Facilitator's Guide to Participatory Decision-Making
The third edition of this ground-breaking book continues to advance its mission to support groups to do their best thinking.
It demonstrates that meetings can be much more than merely an occasion for solving a problem or creating a plan. Every well-facilitated meeting is also an opportunity to stretch and develop the perspectives of the individual members, thereby building the strength and capacity of the group as a whole.
This fully updated edition of The Facilitator's Guide to Participatory Decision-Making guides readers through the struggle and the satisfaction of putting participatory values into practice, helping them to fulfill the promise of effective group decision-making. With previous editions already embraced by business and community leaders and consulting professionals around the world, this new book is even more insightful and easy to use.
Available in Paperback, Audiobook and Kindle Edition
How to Win Friends and Influence People
‘How to Win Friends and Influence People' is one of the first best-selling self-help books ever published.
Just after publishing, it quickly exploded into an overnight success, eventually selling more than 15 million copies worldwide, and pioneering an entire genre of self-help and personal success books.
Available in Paperback, Hardcover and Kindle Edition
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