Dealing with Conflict

One of our all time Best Sellers!

The instrument is now in full colour and is fully compatible with the previous version. This simple and easy to use conflict instrument assesses five conflict-handling styles that are effective ways of dealing with conflict.  With the Dealing with Conflict Instrument (DWCI) it is easy for participants to learn the positive uses of each style and the most appropriate conflict style to use in any given specific business circumstance.

Why you need Dealing With Conflict

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behaviour is usually the best response to a conflict situation, negotiation is a difficult endeavour—one that requires considerable skill and thought. The normal negotiating behaviour, as typically practised in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

Improve the outcome of conflict situations in your organisation

The DWCI is a significant improvement over conventional conflict assessments. It shortens scoring time, produces clearer and more user-friendly results, and includes helpful support material. It is compatible with most existing learning resources and is an easy way to update your programmes.

The Dealing with Conflict Instrument five conflict-handling styles. 

• accommodate
• avoid
• compromise
• compete
• collaborate.

These five styles encompass all the effective ways of dealing with conflict. By completing the DWCI, you will learn about your own natural style tendencies. Narrative in the assessment booklet enables participants to learn about the advantages and disadvantages of each style. Participants explore the characteristics of each conflict style in order to develop greater style flexibility. Learn how to analyse a conflict to decide which style is best for a given situation and ensure you can affect the outcome in positive ways.

• Participants learn their dominant and secondary conflict styles
• Participants become more flexible in regards to conflict and learn to collaborate toward a solution in most situations
• Improved conflict resolution helps the organisation reduce workplace stress.

What to order: You will need 1 paper or online assessment per participant. For maximum benefit, purchase 1 Facilitator Guide per trainer. Feedback sets also available (while stocks last).