Team Conflict Strategies Inventory

Don't let unresolved issues drain the productivity from your teams!

Teams have preferred ways of handling conflict. Some teams avoid conflict at all costs, while others find that the battle gives them energy and motivation. Start your teams on a discussion of how they choose to handle conflict - and what impact their behaviour is having on their success.

All levels of teams can benefit from the Team Conflict Strategies Inventory it helps fully appreciate their own preference, to understand different approaches and when to use them, and how to deal with disagreements productively.

Category: Assessments

The Team Conflict Strategies Inventory presents teams with 5 typical conflict scenarios. Administered in two phases, team members are first asked to predict individually how their team would handle each situation by ranking strategy alternatives. Then, the team as a whole comes together to try to reach consensus on the items. This approach allows individual team members to share their perceptions and come to conclusions about common strategies employed by the team.

Teams will:

Identify their preferred strategy for handling conflict.
Gain an understanding of 5 different conflict strategies.
Learn the appropriate use of each strategy.
Develop procedures for managing disagreements.

'Sometimes team disagreements can become serious conflicts, threatening the productivity or even the life of the group. But if a team can use effective strategies for handling conflict, conflict may afford new learning and eventually deeper, more productive relationships.'

Rollin Glaser, EdD

Author and HRDQ Chairman

Team Conflict Strategies Inventory Facilitator Guide features sections covering:

Administrative guidelines
Background information
Origins and Learning Goals of the TCSI
Conflict in Teams
The TCSI Model
Understanding The 5 Team Conflict Strategies
Administration
Scoring and Profiling
Development
Sample Training Design
Blank training outline
Sample Self Assessment
Certificate of achievement template
Training evaluation template
Overhead transparency masters.

In addition to administrative guidelines and theoretical background, the detailed Facilitator Guide features a training activity with reproducible participant handouts, and downloadable PowerPoint presentation.

Attribute name	Attribute value
ORDERING GUIDE	You will need 1 Self Assessment per participant. For maximum benefit, purchase 1 Facilitator Guide per trainer.
FORMAT	Instrument
OBJECTIVE	To identify and understand a team's preferred conflict strategy
AUDIENCE	All levels of teams
TIME REQUIRED	1 hour
AUTHOR	HRDQ Research & Development Team