Learning to Listen

Picture of Learning to Listen

Most people claim to be good listeners. But that’s not what we hear!

Learning to Listen is a communication assessment and soft-skills training programme that measures both visible and invisible listening skills. This listening skills test helps individuals to develop their strengths and improve upon their weaknesses. Learning to Listen is a great foundation for any communication skills training programme.

While most listening assessments measure style, this self-assessment measures skill level and because it targets actual behaviour, individuals are able to take immediate action to maximise their strengths and improve upon their weaknesses. The result is employees who are better equipped to handle customer complaints, negotiate contracts, manage teams, and more.

Category: Online Assessments

When people listen, organisations gain a competitive advantage from better communication, morale, and productivity to reduced absenteeism, turnover, and conflict...

However, studies show people remember only half of what they hear, even moments after they’ve heard it and that’s not all...on average, people spend 45% of their time listening, yet only 2% report they've had formal education on the topic. Research makes the message loud and clear — it’s time to add listening to your training line-up.

Learning to Listen is a communication instrument that focuses on the visible — and invisible — aspects of listening behaviour: Staying Focused, Capturing the Message, and Helping the Speaker.

Learning to Listen Self-Assessment Contents:

  • Introduction
  • 30-item inventory with tear-out scoring form
  • Scoring and Charting the Assessment
  • Interpreting Results.

The full-colour facilitator set provides everything you will need to hold a successful Learning to Listen training workshop.

Each facilitator set includes

  • The Learning to Listen Third Edition Facilitator Guide
  • Comprehensive background information
  • Instructions for administering the assessment
  • Step-by-step workshop guidelines
  • A skill-development module
  • Practice activities
  • Sample Participant Materials
  • Paper assessment
  • Online assessment
  • Online self-study assessment
  • HRDQue Card
  • Participant Workbook
  • Reusable Wall Poster
  • USB Flash Drive
  • Facilitator support materials
  • Microsoft® PowerPoint® presentation
Individuals are presented with an inventory of 30 statements that takes approximately 10 minutes to complete. Results reveal scores in three dimensions of listening.
 

Workbook Contents:

  • The Importance of Listening
  • Module 1: Understanding Listening
  • Module 2: Practice Effective Listening
  • Module 3: Development Planning
  • Module 4: Putting it All Together.

 

Attribute name Attribute value
ORDERING GUIDE You will need 1 paper or online assessment per participant. For maximum benefit, purchase 1 Facilitator Guide per trainer. Purchase 1 Workbook per participant as a comprehensive takeaway that includes critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.
FORMAT Paper or Online available
OBJECTIVE To teach participants effective listening skills
AUDIENCE Individuals at all levels
TIME REQUIRED Scoring: 10 minutes, Interpretation: 1.5 hours, Workshop 2 hours (optional)
AUTHOR HRDQ Research & Development Team
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Learning to Listen Self Assessment

Paper Assessment: Order One Per Participant.

The print version is ideal for facilitators who prefer to oversee scoring and administration of the assessment if you don't know who the participants will be before the class begins, or if your learners do not have easy access to computers. It includes pressure-sensitive forms for scoring to aid manual tabulation, and includes interpretive information, worksheets, and action planning.

Code: 149
£23.20 excl VAT
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Learning to Listen Facilitator Guide

Facilitator Guide: Order One Guide Per Trainer.

This detailed, step-by-step guide includes background information, assessment instructions, scripts, discussion questions, and activities. It also includes samples of the Paper Assessment, HRDQue Cards, and Workbook. Facilitator support materials will be emailed to you as a digital download link following order despatch.

Code: 149G
£185.50 excl VAT
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Learning to Listen Workbook

Workbook: Order One Per Participant.

A comprehensive takeaway including critical content, worksheets, and forms used during the workshop, as well as additional tools for on-the-job use.

Code: 149WB
£23.20 excl VAT
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Learning to Listen Online Credit

Online Assessment Option: Order One Per Participant.

The online assessment is administered to participants through the online portal (which you will be sent access to) and includes personalised reporting, full-colour charts, interpretive information, worksheets, and action planning. A detailed report is delivered electronically to the facilitator/administrator when complete. The trainer can control if the participant can access their report.

You will receive the assessment link/info via a separate email.

Code: CR149
£26.50 excl VAT

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